Sara is MDS's AI Growth Concierge—a healthcare-safe assistant that qualifies inquiries, captures operational context, and routes each lead to the right next step (Growth Plan, strategy call, or demo). She works across your website and WhatsApp, connects to your CRM, and uses clear rules and human handoff—without collecting patient medical information.
Reduce back-and-forth, standardize intake, and make every inquiry easier to action. Sara helps visitors understand what they need, helps your team start with clean data, and keeps conversations claims-safe.
For growth questions only. No medical advice.
Claims-safe guardrails designed for healthcare marketing
No PHI collection: business context only
CRM-ready structured fields + UTM/source attribution
Human handoff to WhatsApp/call/booking when needed
Detect intent and readiness in a few questions.
Specialty, locations, capacity, goals, channels—without medical details.
Growth Plan, demo, strategy call, or direct inquiry.
Summarized notes for your team + recommended path.
Seamless handoff to a human for edge cases or high-value leads.
segment, specialty, regions, services
and WhatsApp if needed with approved prompts + quick replies
sync to CRM, and trigger follow-ups
book call, demo request, Growth Plan, or human handoff
Website chat + landing pages (SSR copy above the fold)
WhatsApp routing (handoff and follow-up flows)
CRM (LeadSquared / MDS CRM) for pipeline + attribution
Call routing (Ziwo or equivalent) and scheduling (Cal/Calendly/native)
Analytics events (GA4/Pixel) for conversion reporting
Note: Final compliance depends on your region and configuration; implement review + approval for scripts and offers.
Standardize intake and routing by branch and capacity.
Route inquiries to the right department and reduce call pressure.
Qualify partners, distributors, and B2B requests with clean briefs.
Capture intent and protect response time during peaks.
Speak to Sara to see how qualification and routing would work for your segment—or build your AI Growth Plan for the recommended system path.