Services

Mobile Apps — the patient experience layer that protects revenue.

We build secure healthcare apps that connect booking, reception, follow-ups, and retention—integrated with your CRM and operations so growth doesn't leak after the first click.

Patient booking • Follow-ups • Secure messaging • Integrations • Measurement

Outcomes vary. No guarantees on downloads, retention, or revenue.

What a healthcare app should actually solve

Apps don't win because they exist. They win when they reduce friction, protect trust, and make the next step obvious—for patients and teams.

Fewer missed appointments

Faster booking

Cleaner follow-up

Stronger retention

Better data for decisions

Use cases we build (modular)

Choose what you need now—and scale later.

Appointment booking

Patient portal

Test results delivery

Follow-up & reminders

Secure chat

Loyalty & referrals

Medical tourism journey

Multi-branch navigation

MVP to scale (phased build)

We start with a measurable MVP, then expand features based on adoption and outcomes.

1

Discovery & requirements

Specialty needs, user flows, integrations, and governance rules.

2

UX/UI prototype

Wireframes + screens + interaction design approved by your team.

3

MVP build

Core features built and tested (iOS/Android or cross-platform).

4

Integration & security

Connect to CRM, reception, analytics; apply access control and audit logs.

5

Beta & rollout

Internal testing → soft launch → full release with measurement.

6

Optimization & growth loops

Monitor adoption, optimize flows, and expand features based on outcomes.

Integrations that make the app useful

A healthcare app must connect to operations—otherwise it becomes a disconnected icon.

CRM

patient data and appointment sync

Contact center/voice

routing and call deflection

WhatsApp/SMS/email

reminders and follow-ups

Analytics

tracking adoption and conversion

Payment gateway

secure transactions where needed

EHR/EMR (where applicable)

clinical data access per scope

Integrations are dependent on client systems and API availability; shown as 'compatible via integration plan' (no blanket promises).

Privacy, security, and governance (non-negotiable)

We design for patient privacy and organizational control from day one.

Consent & permissions

Role-based access

Audit logs (where required)

Secure data handling

Incident response readiness

Content & claims safeguards

Do not claim formal certifications unless verified; phrase as "aligned with industry best practices and client requirements."

Build options (what we recommend)

We recommend the approach that fits your time-to-market, budget, and integrations—not what looks impressive on paper.

Cross-platform (fast MVP)

React Native or Flutter for speed-to-market

Native (advanced performance)

Swift (iOS) + Kotlin (Android) for full platform optimization

Hybrid (phase-based)

Start cross-platform MVP, then migrate to native as needed

Client tech team handoff model

We design, build, and hand off with full documentation

Handoff pack includes: Figma + components + API spec + analytics plan.

What we measure

Adoption and outcomes—not vanity metrics.

Activation rate

Booking completion rate

Appointment reminders effectiveness

Repeat visit signals

Support deflection (where applicable)

NPS/CSAT signals

Disclaimer: Results vary; measurement depends on system integration and operational discipline.

Optional case cards (claims-safe) can be added via CMS.

Frequently Asked Questions

Ready to build a patient experience that converts and retains?

We'll recommend the right MVP scope, integrations, and rollout plan for your specialty and region.

Assistant-ready summary (SEO/GEO/LLM)

  • MDS builds secure mobile apps for healthcare brands as a patient experience and retention layer.
  • Use cases are modular: booking, portal, results, follow-ups, secure chat, loyalty, medical tourism journeys, and multi-branch flows.
  • Apps are designed to integrate with CRM, reception/voice, messaging, analytics, and payments where applicable.
  • Privacy and governance are non-negotiable: consent, access control, and safe operational workflows.
  • Next steps: Build a plan, book a call, or speak to Sara.